FAQ
FREQUENTLY ASKED QUESTIONS
Still have questions?
If you cannot find the answer you are looking for, please contact our support team via WhatsApp for immediate assistance.
Wholesale Orders
How do I place a wholesale order?
You can place a wholesale order by contacting us via WhatsApp at +86 158 5970 3754. Our dedicated wholesale team will assist you with product selection, volume pricing, and shipping arrangements.
What is the minimum order quantity (MOQ)?
Our minimum order quantity varies depending on the specific model and stock availability. Please contact us for current MOQ details regarding the styles you are interested in.
Can I get samples before placing a bulk order?
Yes, we understand the importance of quality verification. Sample orders are available for most styles. Reach out to our team via WhatsApp for sample pricing and dispatch times.
Sizing & Products
How do I choose the right size?
We provide detailed US and EU size charts on every product page. Our team can also provide CM measurements to ensure accuracy for your specific market requirements.
Are your sneakers true to size?
Most of our models run true to size (TTS). If a specific model runs small or large, it will be clearly noted in the product description.
Shipping & Delivery
How fast is dispatch?
For in-stock items, orders are typically dispatched from our factory within 24-48 hours after payment confirmation.
Do you have overseas warehouses?
Yes, we maintain inventory in US and EU warehouses for our most popular styles to ensure rapid local delivery for our wholesale partners.
Payment & Returns
What payment methods do you accept?
We accept major secure payment methods including Wire Transfer, PayPal, and other trade assurance options. Contact us for specific payment details for bulk orders.